Shipping & Returns

Domestic Orders:

Alternative Surf can ship to any address in the USA. We ship out of Seal Beach, California. USPS shipping usually takes 1-2 business days within California. Shipping to other areas usually takes between 1-6 business days. International orders will take longer.

For orders without boards or boardbags, we offer FREE STANDARD SHIPPING to MOST USA zip code for orders $125 and up. Orders will be shipped USPS, UPS ground, or Fedex. Method of shipping is at the discretion of Alternative Surf.

The offer is valid for orders that will fit in a single box This offer cannot be combined with any other promotional offer and can not be combined with previous orders. If returning an item that previously qualified for standard shipping, the cost of shipping will be deducted from the refund amount. The customer is responsible for shipping costs on all returned merchandise. This offer is not valid on canceled merchandise. This promotion may be modified or terminated at any time without notice.

If any items in qualifying order are out of stock, your order will be held until everything is available to ship unless the customer agrees to pay for an additional shipment.

Approximate weights for some common products:

Bodyboard – 7 pounds
Swimfins – 5 pounds
T-shirt – 1 pound (Minimum)
DVD – 1 pound (Minimum)

If your order contains a bodyboard or other oversized item (some board bags and other items), estimated shipping costs will apply.
Customers can email info@alternativesurf.com for exact shipping costs to desired ship-to locations. Please provide address where the order will ship and the items being ordered.

International Orders:

Alternative Surf can ship most items to most countries. All international shipments can be subject to but not limited to customs fees, import duties, taxes, brokerage fees, delivery fees, etc. It is the customer’s responsibility to determine any additional costs. Alternative Surf is not responsible for orders that are abandoned due to non-payment of these charges and will not provide a refund in these cases. Understand the potential charges before placing an order. Packages are often delayed by customs in the receiving country, so shipping times are estimated.

Approximate weights for some common products:

Bodyboard – 7 pounds
Swimfins – 5 pounds
T-shirt – 1 pound (Minimum)
DVD – 1 pound (Minimum)

Customers can email info@alternativesurf.com for exact shipping costs to desired ship-to locations. Please provide address where the order will ship and the items being ordered.

When ID is requested:

In some cases, in order to prevent credit card fraud, domestic and international customers may be required to fax or email a copy of a photo ID and billing address as proof that they are the actual cardholder. You will be contacted by email or telephone if this is the case. We often require this on orders where the billing address and shipping address are different or where our credit card company has held the transaction for review.

Order not received?

Please allow a reasonable amount of time for shipping, but if your order has shipped and you haven’t received it, email us at info@alternativesurf.com and we will trace the order. If a package was not received, we reserve the option to wait 30–60 days depending on shipping method before the order is refunded or a duplicate order shipped. This wait is due to shipping carrier guidelines.

Out-of-stock items:

If an order contains items that are out of stock, the order will be held until we can fulfill the entire order. You will be notified by email or telephone. The customer will be given an estimated availability date of the items out of stock and given the option to wait for the products to become available, ship the items currently available, ship a comparable item, or any additional options.

Damaged/incomplete shipments:

If you receive a shipment that is damaged or incomplete, please contact us immediately at info@alternativesurf.com. Alternative Surf and/or the shipping carriers may require a digital photo of any damaged items as proof. Shipments are usually insured, and retention of all packaging materials and damaged items are required in order to provide a refund or replacement. The customer may be required to return the damaged item. Alternative Surf will reimburse agreed upon shipping costs once we have received the item.




Defective items:

Most items at Alternative Surf have warranties through the manufacturer for defects in manufacturing. Some of these warranties have time limits. Alternative Surf and/or the manufacturer may require a digital photo showing the defect. The manufacturer may repair, replace, or refund the defective item at their discretion. The customer may be required to return the defective item. Alternative Surf will reimburse agreed upon shipping costs once we have received the item. Please note that creases in a board are normal and not a manufacturer defect.

Return Policy:

Products returned within 30 days of purchase are eligible for a full refund or exchange.  Customers will be responsible for any original and return shipping charges. We accept returns only on new resalable merchandise that has not been worn, washed or used. Bodbyboards must be in original shrink wrap, fins with no sign of wear, and leashes in original packaging. Returns for DVD’s and other media can not be given once the shrink wrap has been removed or seals broken.

Credits issued for returns.

Credits will be issued after we receive and inspect the return. Please allow one to two billing cycles for the credit card company to process the credit and have it appear on your account.